Current Job Vacancies

Job Purpose

Are you ready to lead an exceptional team in the heart of Heacham Manor's F&B Venues?

Partnering closely with the Hotel General Manager, you'll steer the daily operations and management, ensuring seamless collaboration with our Events team for extraordinary event experiences.

You will craft an environment where every guest is treated to impeccable service, unwavering food quality, and pristine cleanliness. Your touch will define their experience.

The postholder will forge a high-performing team through effective management and targeted training. Your guidance will be the cornerstone of our service excellence by nurturing the growth of the F&B team, upholding rigorous standards, precise procedures, and unmatched quality. Your leadership will be the compass for our culinary journey.

In this pivotal role, you'll be the steward of our commitment to excellence. Join us in crafting exceptional experiences at Heacham Manor.

Permanent, Full-time employment

Salary: up to £29,000 per annum depending on experience

Hours: 45 hours including weekends and bank holiday working.

Job Responsibilities

• Ensure schedules are in place for fully staffed shifts, manage overhead costs within budgets, and align with business needs.
• Ensure all guests receive outstanding customer service through engaged and trained team members.
• Manage and support the team to maintain excellent service, consistent food standards, and cleanliness.
• Assist the Hotel General Manager in recruiting new team members, conducting regular appraisals, and addressing performance issues.
• Monitor employee punctuality and adherence to uniform standards.
• Coordinate with the Hotel General Manager/Supervisors to ensure effective team operations for departmental efficiency.
• Ensure compliance with cash handling procedures and train team members for cash security and banking.
• Conduct end-of-night cash up procedures, verify cash accuracy, and complete safe/banking records.
• Drive and motivate the team towards achieving company target GP% and manage costs for profitability.
• Participate in developing new revenue streams for Food & Beverage operations and suggest promotional ideas to Marketing.
• Perform physical monthly inventory and adhere to cost and budgetary goals.
• Assist with placing orders whilst establishing and maintaining adequate par levels.
• Conduct daily service staff line meetings to include any events taking place, daily specials, menu changes, desserts, wine specials, preparation standards and any other pertinent information.  

Requirements

• Experience within a F&B Management/Senior Supervisory position.
• Diploma in Hospitality Leadership (Preferred)
• Food Hygiene Management, Food Hygiene & Safety Certificate L2 (Training provided)
• Experience of achieving food and drink cost targets and GP%.
• Teamwork skills and the ability to act as the public face of the business.
• Computer literate with proficiency in Microsoft Office.
• Full valid Driving Licence for UK
• Flexible Schedule, for Working hours.

Personal attributes

• Ability to remain calm and work under pressure in a fast-paced environment.
• Exceptional Customer Service and attention to detail skills.
• Exceptional organisational and leadership skills
• Ability to work well with others with excellent interpersonal and communications skills.
• Ability to lead a team and a passion for developing your team.
• Strong Work Ethic with Good Timekeeping Skills 
• Problem solver with a ‘Can Do’ Attitude.
• Positive, Approachable Demeanour.
• Desire to improve and enhance the Customer Experience.

Download Full Job Description

Job Purpose

If you are a Chef looking for fresh opportunities with free reign to be creative, while being part of a team passionate about their work and building upon the loving, fun, and bursting with energy work environment, then we would love to hear from you.

The postholder will be required to assist in the efficient running of the kitchen service during breakfast and assist with the preparation of food items and operations of the kitchen. Working as part of the kitchen team they will use good communication and skills to ensure all safe practices are maintained in line with both company procedures and Safer Food Better Business guidelines.

Contract & Hours of Work

Salary: up to £ 11.52 per hour depending on experience 

Permanent contract, 42.5 hours per week (average yearly), including weekends and bank holiday working.

Please note, we are a 7-day a week operation in the peak periods. Some shifts will include, split shifts, weekends, and some public / bank holidays on a rota basis.

Job responsibilities

• Preparing and plating meals for breakfast & assisting afternoon tea service where required.
• Uphold high standards of food quality at all times, paying meticulous attention to detail to ensure that all dishes are delivered according to the correct specification.
• Be responsible for ensuring standards of cleaning are consistently excellent, all daily, weekly, and monthly tasks are completed and recorded and maintain a clean and tidy work area.
• Be responsible for ensuring food safety / health and safety procedures are always adhered to.
• Be responsible for acting in accordance with the Safer Food Better Business Manual at all times.
• Ensure that all start and end of shift procedures, including cleaning are adhered to, to ensure the kitchen is ready for service, and set up as detailed in Procedures.
• Assist F&B Operations Manager and Chefs in the day-day operations of the kitchen.

Requirements

• Food Hygiene Certificate Level 2.
• Previous Commis, Chef de Partie or Breakfast chef experience.
• Computer literate.
• Full valid Driving Licence for UK (desirable).
• Flexible schedule, for working hours.

Personal attributes

• Excellent customer service and good communication skills.
• Awareness of standards of cleanliness.
• Excellent attention to detail.
• Reliable and organised.
• Enthusiastic and energetic team player.
• Good timekeeping skills.

Download Full Job Description

Job Purpose

At Heacham Manor Hotel, we curate exceptional dining experiences, crafting cherished memories for our guests. It's the fusion of sights, sounds, scents, and impeccable service that leaves a lasting impression.

As a Food & Beverage Supervisor, you will orchestrate the seamless operation of the Mulberry Restaurant, Bar, and Pavilion. From Breakfast to Lunch, Afternoon Tea, and Dinner shifts, your mandate is to ensure efficiency and profitability, all while upholding superlative food service standards. This entails task delegation, team support, performance monitoring, and regular reporting to departmental managers.

In this pivotal role, you'll refine and enhance processes within the F&B department, augmenting overall operational efficacy. Your primary focus will be on upholding exceptional customer service and safety protocols within the workspace.

Furthermore, as a Supervisor, you will collaborate closely with both the Deputy F&B Manager and the F&B Operations Manager. Together, you'll ensure all F&B Team Members are adeptly trained in adherence to departmental procedures, guaranteeing consistent standards and top-tier customer service.

Salary: up to £11.42 per hour depending on experience,

Hours: 42.5 hours including weekends and bank holiday working.

Please note, we are a 7-day a week operation in the peak periods. Some shifts will include, split shifts, weekends, and some public / bank holidays on a rota basis.

Job responsibilities

• Ensuring Quality standards are upheld, engaging with customers, and serving food and drinks in line with the 8 steps of service.
• Ensure the Mulberry Restaurant & Bar and Pavilion F&B areas are prepared, clean and fully set for service as detailed by the procedure.
• Support the F&B Team members by clearing tables as necessary.
• Assist with the setup of the function rooms, bar & restaurant for events as required.
• Hold up to date knowledge of Menus and any special events within the establishment.
• Liaise with Deputy F&B Manager to plan workloads and allocate tasks.
• Monitoring employees to ensure they are punctual and adhere to the company’s uniform standards.
• Coordinating the F&B team members and the operation of the Mulberry Restaurant & Bar and Pavilion during scheduled shifts.
• Together with the Deputy F&B Manager, monitor and manage stock bar stock to meet business requirements.
• Ensure all cash handling procedures are carried out at the start, during and at end of shift, monies are correct, securely stored, and cash handling record sheets completed.

Requirements

• Previous experience within a Food & Beverage setting
•  Previous experience of leading a team is desirable.
• Food Hygiene Certificate Level 2
• Computer literate with proficiency in Microsoft Office.
• Full valid Driving Licence for UK (Desirable)
• Flexible Schedule, for Working hours.

Personal attributes

• Excellent Customer Service
• Enthusiastic and energetic team player
• Strong Work Ethic
• Good Timekeeping Skills
• Fast thinking
• Polite and well-mannered with good communication skills.
• Works well in a fast -paced environment
• Ability to lead a team

Download Full Job Description

Job Purpose

If you are an enthusiastic and energetic individual who wants to be a part of an amazing Food & Beverage team, then we would love to hear from you.

This role is customer focused within a fast- paced environment, you will therefore have excellent customer service and outstanding communication skills.

Salary: up to £10.82

Contract & Hours of Work: Full-time; 42 hours per week (yearly average) including evenings, weekends and bank holiday working.

Please note, we are a 7-day a week operation in the peak periods. Some shifts will include, split shifts, weekends, and some public / bank holidays on a Rota basis.

Applicants must be at least 18 years of age to apply for this position, as it involves serving alcohol and may require work shifts that extend beyond 10 pm.

Job responsibilities

• Engaging with the customers, providing excellent customer service.
• Serving Food and Drink, across different outlets at the hotel, in line with the principles of the 8 steps of service. Clear tables promptly as required.
• Handling card and cash payments in line with company cash handling procedures.
• Ensure the Dining areas are prepared, clean and fully set for service as detailed by the procedure. Maintain a clean and tidy work area at all times.
• Assist with the setup of the function rooms, bar & restaurant for weddings and events.
• To follow the relevant Company and Department Procedures and adhere to all Food Hygiene and Health & Safety requirements.
• To maintain knowledge of the complete menu including daily specials, and any special events within the establishment.

Requirements

• Full valid Driving Licence for UK (Desirable)
• Flexible Schedule, for Working hours.
• Computer literate
• Previous Experience within a similar setting desirable but training will be given.
• Food Hygiene Certificates (Desirable)
• Excellent Customer Service

Personal attributes

• Teamwork skills and the ability to act as the public face of the business.
• Organised
• Enthusiastic and Energetic Team Player
• Strong Work Ethic
• Good Timekeeping Skills
• Works well in a fast-paced environment.
• Polite and well-mannered with good communication skills

Download Full Job Description

Job Purpose

If you are a Chef looking for fresh opportunities with free reign to be creative, while being part of a team passionate about their work and building upon the loving, fun, and bursting with energy work environment, then we would love to hear from you.

You will be required to work with the Senior Sous Chef to ensure the efficient and organised running of the Kitchen. Although this post is not entirely customer facing the postholder must understand that good customer service is also in ensuring Back of House tasks and services are completed efficiently and to a high standard. As such the postholder will assist the Senior Sous Chef in managing the day-to-day kitchen operations whilst maintaining standards, procedures, quality, and profitability and ensuring our 5* food hygiene rating is always maintained, together with a minimum of 1 Rosette award for the Mulberry Restaurant.

The key focus of all departments is maintaining excellent customer service and care whilst managing health and safety within the workplace.

Contract & Hours of Work

Salary: staring from £30 000 per annum (negotiable, depending on experience)

Permanent contract, 45 hours per week, including weekends and bank holiday working.

Please note, we are a 7-day a week operation in the peak periods. Some shifts will include, split shifts, weekends, and some public / bank holidays on a rota basis.

Job responsibilities

• Assume a supporting role to Senior Sous Chef in the smooth running of the kitchen and the implementation and on-going improvement of standards and profitability, manage the daily kitchen operations efficiently and effectively.
• Preparing and plating meals for breakfast, lunch, and dinner service.
• Monitor employees to ensure adhere to uniform standards.
• In the absence of the Senior Sous Chef ensure monthly stock takes are completed and monitored.
• Work within departmental budgets to ensure the kitchen team achieves the company target GP%.  
• Ensure food safety and health & safety procedures are always adhered to, across the outlets, in accordance with the Safer Food Better Business Manual.
• Assist in dealing with customer queries and problems promptly and efficiently.
• Ensure stock rotation procedures are adhered to. Ensure that wastage is kept to a minimum.
• Ensure that purchases are recorded and monitored effectively, and all relevant procedures and policies are adhered to, including signing all delivery invoices to check inventory and temperatures before accepting.
• Ensure all correct paperwork is completed on time and to the required standards.
• Complete all checks and calibration on kitchen equipment as advised by the Head Chef.
• Provide input to menus and feedback for the new season’s menu.

Requirements

• Food Hygiene & Safety Certificate Level 2.
• Previous Commis or Chef de Partie experience.
• Experience of achieving food cost targets and GP%.
• Good knowledge of fresh food and mid to high volume operations.
• Computer literate with proficiency in Microsoft Office.
• Flexible Schedule, for Working hours.

Personal attributes

• Full valid Driving Licence for UK (Desirable).
• Excellent customer service and good communication skills.
• Attention to detail.
• Awareness of standards of cleanliness. 
• Reliable and organised. 
• Enthusiastic and Energetic Team Player.
• Strong work Ethic. 
• Good timekeeping Skills.

Download Full Job Description

Job Purpose

If you are a Chef looking for fresh opportunities with free reign to be creative, while being part of a team passionate about their work and building upon the loving, fun and bursting with energy work environment, then we would love to hear from you.

You will be required to assist in the efficient running of the kitchen service and assist with the preparation of food items and operations of the kitchen. Working as part of the kitchen team they will use good communication and skills to ensure all safe practices are maintained in line with both company procedures and Safer Food Better Business guidelines.

The key focus of all departments is maintaining excellent customer service and care whilst managing health and safety within the workplace.

Contract & Hours of Work

Salary: up to £ 11.52 per hour depending on experience

Permanent contract, 42.5 hours per week (average yearly), including weekends and bank holiday working.

Please note, we are a 7-day a week operation in the peak periods. Some shifts will include, split shifts, weekends, and some public / bank holidays on a rota basis.

Job responsibilities

• Preparing and plating meals for breakfast, lunch, and dinner service.
• Uphold high standards of food quality at all times, paying meticulous attention to detail to ensure that all dishes are delivered according to the correct specification.
• Be responsible for ensuring food safety / health and safety procedures are always adhered to.
• Ensure that all start and end of shift procedures, including cleaning are adhered to, to ensure the kitchen is ready for service, and set up as detailed in Procedures.
• Assist F&B Operations Manager and Chefs in the day-day operations of the kitchen.
• Comply to all regulations and policies such as Data Protection Act, Health & Safety and Safeguarding, ensure a safe working environment for all staff members.

Requirements

• Food Hygiene Certificate Level 2.
• Previous Commis or Chef de Partie experience.
• Computer literate.

Personal attributes

• Full valid Driving Licence for UK (desirable).
• Excellent customer service and good communication skills.
• Attention to detail.
• Awareness of standards of cleanliness.
• Reliable and organised.
• Enthusiastic and energetic team player.
• Strong work ethic.
• Good timekeeping skills.

Download Full Job Description

You will be responsible for the overall daily operation and management of the Food & Beverage team at Heacham Manor Hotel, which will include working with the Events team to deliver F&B requirements for functions and events.

The postholder will be responsible for ensuring guests receive an excellent quality of service, consistency in food standards & cleanliness, and will ensure effective management of the team to deliver this.

You will be responsible for managing and developing the F&B team whilst maintaining standards, procedures, quality, and profitability and ensuring our 5* food hygiene rating is always maintained, together with a minimum of 1 Rosette award for the Mulberry Restaurant.

Contract & Hours of Work

Salary: up to £ 40,000 per annum depending on experience

Permanent contract, Full-time, 45 hours per week (average yearly) over 5 days, including weekends and bank holiday working.

Please note, we are a 7-day a week operation in the peak periods. Some shifts will include, split shifts, weekends, and some public / bank holidays on a rota basis.

Job responsibilities

• Manage and support the teams to ensure guests receive an excellent quality of service, consistency in food standards & cleanliness.
• Monitoring employees to ensure they are punctual and adhere to the company’s uniform standards. Ensure staffing, time sheets, wages, holidays, and absences are managed and kept in line with company HR policies.
• To recruit new team members, train and conduct regular appraisals with those that report directly to you, dealing with any performance issues as required. Ensuring that all F&B members are appraised as a minimum annually.
• Ensure all Cash Handling procedures are followed, and team members are adequately trained to ensure security of cash and banking. 
• To manage, review, propose and agree the budget for the F&B department, as detailed further in the department Policy.
• Drive and motivate the team towards achieving company target GP%. Work within the agreed budget to ensure maximum profit, monitor revenue and costs daily to ensure targets are met and managed.
• Know and understand the P&L for the department in order to manage costs and maintain profitability. 
• Responsible for delivering and managing events with the HM F&B team, in accordance with the detailed quality plan supplied by the Events Manager. 
• Responsible for delivering food tasting sessions as dictated by the customer contract.
• Responsible for reviewing the events menu’s together with the Head Chef, costing menus to achieve target sales and budget.
• Placing and managing orders of supplies for the departments and/or providing training to department managers, chefs, and supervisors to ensure orders are placed in line with company policy and procedures and within budget.
• Performing audits to ensure the departments are complying with Food Hygiene regulations, and company policies and procedures as applicable.

Requirements

• 5+ Years’ experience in a F&B Management position.
• 2+ years’ experience in a F&B Senior Management position.
• Menu Development Experience.
• Banqueting experience.
• Food Hygiene Management, Food Hygiene & Safety Certificate Level 2.
• Experience of achieving food and drink cost targets and GP%.
• Good knowledge of fresh food and mid to high volume operations.
• Computer literate with proficiency in Microsoft Office.
• Full valid Driving Licence for UK.
• Flexible Schedule, for Working hours.

Personal attributes

•  Passion for developing and leading a team.
• Attention to detail.
• Reliable and organised and ability to prioritise workload.
• Strong Work Ethic.
• Good Timekeeping Skills.
• Fast thinking.
• Good Communication Skills. 
• Problem solver.
• Positive, Approachable Demeanour.
• Desire to improve and enhance the Customer Experience.

Download Full Job Descprition 

Job Purpose

If you are a Chef looking for fresh opportunities with free reign to be creative, while being part of a team passionate about their work and building upon the loving, fun and bursting with energy work environment, then we would love to hear from you.

You will be required to work with the Head Chef to ensure the efficient and organised running of the Kitchen. Although this post is not entirely customer facing the postholder must understand that good customer service is also in ensuring Back of House tasks and services are completed efficiently and to a high standard. As such the postholder will assist the Head Chef in managing the day-to-day kitchen operations, developing the Kitchen team whilst maintaining standards, procedures, quality, and profitability and ensuring our 5* food hygiene rating is always maintained, together with a minimum of 1 Rosette award for the Mulberry Restaurant.

The key focus of all departments is maintaining excellent customer service and care whilst managing health and safety within the workplace.

Contract & Hours of Work

Salary: staring from £32 000 per annum (negotiable, depending on experience)

Permanent contract, 45 hours per week, including weekends and bank holiday working.

Please note, we are a 7-day a week operation in the peak periods. Some shifts will include, split shifts, weekends, and some public / bank holidays on a rota basis.

Job responsibilities

• To take control of the Kitchen in the absence of the Head Chef.
• Support the Head Chef with rota scheduling to ensure that all shifts are fully staffed to meet the needs of the business, completing weekly rotas as required.
• Monitor employees to ensure they are punctual and adhere to uniform standards.
• Ensure monthly stock take results are monitored to achieve company targets.
• Drive and motivate the kitchen teams towards achieving company target GP%. Work within departmental budgets to ensure maximum profit, monitor revenue and costs daily to ensure targets are met and managed.
• Ensure standards of cleaning are consistently excellent, including night cleaning and all daily, weekly, and monthly tasks are completed and recorded.
• Responsible for ensuring food safety and health & safety procedures are always adhered to in accordance with the Safer Food Better Business Manual.
• Develop new menu ideas with the Head Chef and monitor progress of new items.
• Place and manage orders of supplies for the department with the Head Chef, ensure availability for the customer, and a stock rotation procedure is in place.
• Ensure that purchases are recorded and monitored effectively, and all relevant procedures and policies are adhered to, including signing all delivery invoices to check inventory and temperatures before accepting.
• In the absence of the Head Chef manage the BOH kitchen team in line with company HR policies and procedures.
• Ensure all checks, calibration and servicing on kitchen equipment/machinery are completed to a schedule.

Requirements

• Menu development experience.
• Food Hygiene Management, Food Hygiene & Safety Certificate Level 2.
• Previous experience of managing a team of 3+.
• Experience of achieving food cost targets and GP%.
• Good knowledge of fresh food and mid to high volume operations.
• Computer literate with proficiency in Microsoft Office.

Personal attributes

• Full valid Driving Licence for UK (Desirable).
• Flexible schedule, for working hours.
• Passion for developing and leading a team. 
• Excellent customer service.
• Attention to detail. 
• Reliable and organised.
• Enthusiastic and energetic team player.
• Strong work ethic. 
• Good timekeeping skills. 
• Fast thinking. 
• Good communication skills.  

Download Full Job Description 

Job Purpose

As a receptionist you will work as part of a small team to assist with the effective day to day operation of the Hotel Reception. They will ensure that the image, standards, and reputation of the company are always upheld when welcoming and assisting guests. You will have up to date working knowledge of the hotel facilities and room types and always optimise the guests stay through room allocation.

The postholder will be a friendly and confident person with excellent people skills to deliver great customer service. You will work well under pressure in a fast-paced environment and be able to work in a small team. 

Contract & Hours of Work

Salary: up to £10.82 per hour

Permanent contract, 30 hours per week (average yearly), including weekends and bank holiday working.

Please note, we are a 7-day a week operation in the peak periods. Some shifts will include, split shifts, weekends, and some public / bank holidays on a rota basis.

Job responsibilities

• Welcoming, checking in and checking out guests ensuring that all correct information is passed on to the guest regarding their stay and any relevant departments.
• Answering any telephone and email enquiries.
• Using the computerised booking system and taking restaurant and golf bookings.
• Maintain a high level of professionalism and confidence when dealing with customers.
• Inspect the look and feel of the entrance and guest communal areas such as reception, snug, drawing room, bar, washrooms and foyers areas to ensure they meet high presentable standards. 
• Complete all Reception administration in line with company and department policies and procedures. This would include, but is not limited to, pre-arrival checks completed, bookings confirmed, deposits taken, final payments and guest feedback.
• Provide a reception of house service and information for customers, which includes helping with customer queries, potential future bookings, restaurant availability and bookings, and complaints.
• Ensure all cash handling procedures are carried out as per procedure and all cash handling record sheets are completed and filed correctly.
• Ensure the key tracking system is accurate and orderly at all times.

Requirements

• Full valid Driving Licence for UK (Desirable)
• Flexible Schedule, for Working hours.
• Hotel Reception Experience
• Administration Experience
• Experience of Guestline (Reslynx PMS), ResDiary (Desirable) 
• Computer literate with proficiency in Microsoft Office.

Personal attributes

• Attention to detail, organised and have a passion for providing exceptional service
• Excellent Verbal and Written Communication Skills
• Excellent Customer Service
• Able to take initiative. 
• Professional, Thorough, Organised and Efficient. 
• Enthusiastic and Energetic Team Player
• Ability to multi-task and remain calm whilst under pressure.
• Strong Work Ethic 
• Good Timekeeping Skills 
• Polite and well-mannered 

Download Full Job Description

Job Purpose

Heacham Manor Hotel is a place for special food & beverage experience, where unforgettable memories are created. It is the mixture of sights, sounds, scents, and service that bring our customers back.

In your role as an Assistant F&B Manager you will support the F&B Operations Manager along with the Deputy Food & Beverage Manager, in the overall daily operation and management of the Food & Beverage team across the Heacham Manor F&B Venues, which will include working with the Events team to deliver F&B requirements for events. 

You will be responsible for ensuring guests receive an excellent quality of service, consistency in food standards & cleanliness, and will ensure effective management and training of the team to deliver this. The assistant F&B Manager will be responsible for assisting with the development of the F&B team whilst maintaining standards, procedures, quality, and profitability and ensuring our 5* food hygiene rating is always maintained, together with a minimum of 1 Rosette award for the Mulberry Restaurant.

Contract & Hours of Work

Salary: up to £25, 700 per annum depending on experience

Hours: 42.5 hours including weekends and bank holiday working.

Please note, we are a 7-day a week operation in the peak periods. Some shifts will include, split shifts, weekends, and some public / bank holidays on a rota basis.

Job responsibilities

• Ensure schedules are in place so that all shifts are fully staffed; overhead costs are managed within budgets, whilst adhering to the needs of the business.
• Manage and support the teams to ensure guests receive an excellent quality of service, consistency in food standards & cleanliness.
• Support the Deputy F & B Manager & F&B Operations Manager in the effective running of the Restaurants & Bars.
• Monitoring employees to ensure they are punctual and adhere to the company’s uniform standards. Ensure staffing, time sheets wages, holidays, and absences are managed and kept in line with company HR policies.
• Coordinating/communicating with the hotel managers/supervisors to ensure the staff are working effectively to ensure the smooth running of the department.
• Ensure all Cash Handling procedures are followed, and team members are adequately trained to ensure security of cash and banking.
• Drive and motivate the team towards achieving company target GP%. Knowledgeable of basic elements of the P&L for the department in order to manage costs and maintaining profitability.
• Participate in developing new revenue streams for Food & Beverage operations.
• Monitor the quality of service, food, efficiency of staff, attention to detail and cleanliness of the F&B outlets, dining rooms, banquet rooms and guest service areas.
• Perform physical monthly inventory and adhere to cost and budgetary goals.
• Assist with placing orders whilst establishing and maintain adequate par levels in the absence of the Deputy F & B Manager where required.
• Conduct daily service staff line meetings, review daily specials, menu changes, desserts, specials, wine specials, preparation standards and any other pertinent information.  

Requirements

• At least 1 years’ experience within an F & B Management / Supervisory position.
• Diploma in Hospitality Leadership (Preferred)
• Food Hygiene Management, Food Hygiene & Safety Certificate Level 2.
• Experience of achieving food and drink cost targets and GP%.
• Teamwork skills and the ability to act as the public face of the business.
• Computer literate with proficiency in Microsoft Office.
• Full valid Driving Licence for UK (Preferred but not essential)
• Flexible Schedule, for Working hours.

Personal attributes

• Ability to remain calm and work under pressure in a fast-paced environment.
• Exceptional Customer Service and attention to detail skills.
• Exceptional organisational, communication and leadership skills.
• Ability to work well with others with excellent interpersonal and communications skills.
• Ability to lead a team and a passion for developing and leading a team.
• Strong Work Ethic with Good Timekeeping skills.
• Problem solver with a ‘Can Do’ Attitude.
• Positive, Approachable Demeanour.
• Desire to improve and enhance the Customer Experience.

Download Full Job Description

Job Purpose

An exciting opportunity has arisen for a kitchen porter to join the kitchen team of a fabulous venue in the heart of Norfolk coastline at Heacham Manor Hotel.

As a Kitchen Porter you will be an enthusiastic and energetic individual and part of the wider Food & Beverage team. This is an entry-level role but one that is integral to making sure the kitchen and equipment is always safe, clean, and tidy, and has the necessary tools to run efficiently. This role is key in supporting the kitchen team in meeting Health & Safety Food standards and excellent customer service.

Salary: up to £10.82 per hour

Hours: 20 hours per week (yearly average), working in the evening, during the weekend and spilt shifts may be required.

Job responsibilities

• Cleaning and sanitising all areas used for food meal preparation, along with ovens, grills, sinks, and stoves.
• Unloading food and equipment deliveries & ensuring they are stored in the right areas and in stock rotation.
• Continually making sure that work surfaces, floors, and walls are clean and sanitised.
• Clearing any rubbish as and when necessary.
• Washing cutlery, utensils, and cookware so the kitchen staff has constant access.
• Helping the chef with food preparation such as peeling, washing, and cutting meal ingredients.
• Keeping all areas, such as storage units clean and organised.

Requirements

• Previous experience in a similar setting is desirable but training will be given.
• Food safety level 2 (Desirable)
• Teamwork skills and the ability to act as the public face of the business.
• Computer literate with proficiency in Microsoft Office.
• Full valid Driving Licence for UK(Desirable)
• Personal attributes
• Fast learner
• Strong organisational skills.
• The ability to adhere to health and safety rules.
• Teamwork skills.
• Polite and well-mannered with good communication skills.
• Work well in a fast -paced environment.

Download Full Job Description

Job Purpose

An exciting opportunity has arisen for a highly competent administrator to join the team of a fabulous venue in the heart of Norfolk coastline at Heacham Manor Hotel.

You will be responsible for helping with the planning and administration of events, and be expected to support occasional events, particularly larger weddings, and functions.

This is a great opportunity for an individual looking to start a career in the hospitality industry. The vast majority of management started their career as associates, so with the right work ethic and attitude there are real opportunities for career progression.

Contract & Hours of Work

Salary: £22,800 to £23,500 per annum depending on experience

Hours: 40 hours per week, working in the evening and/or during the weekend, bank holidays will be required occasionally

Job Responsibilities

• Responsible for the administration of events, which includes customer communication, taking payments, arranging future meetings, on-site visits, and support with the organisation of events from the initial agreed contract through to the event.
• Co-ordinate and complete admin tasks relating to event bookings from customers.
• Ensure detailed quality plan’s (QP) are in place and communicated for every event.
• Assist the Events Manager in coordinating all activities and tasks to successfully deliver events.
• Organise any additional services/facilities/optional extras i.e., chair covers, flowers etc. as stipulated by the customer event contract as required by the Events Manager.
• Participate in team meetings and liaise with other departments daily, as necessary.

Requirements

• Proven administration experience (events experience not essential, but desirable).
• Proven experience using hotel booking software: 1 year (preferred).
• Proven experience working within a team to coordinate a project, working with multiple functions and team members.
• Full valid Driving License for UK.
• Flexible Schedule, for working hours- working in the evening, during weekends and on bank holidays when needed.

Personal Attributes

• The ability to work under pressure whilst maintaining a positive, can-do attitude.
• Enthusiastic and Energetic Team Player.
• Strong Work Ethic.
• Good Timekeeping Skills.
• Fast thinking and works well in a fast-paced environment.
• Customer focused with a commitment to delivering exceptional levels of guest service and event excellence.
• Ability to build strong and effective working relationships.

Download Full Job Description

Job Purpose

Heacham Manor Hotel is a place for special food & beverage experience, where unforgettable memories are created. It is the mixture of sights, sounds, scents, and service that bring our customers back.

In your role as a F & B Supervisor, you will be required to ensure the smooth and efficient running of the Mulberry Restaurant, Bar and Pavilion to ensure that Breakfast, Lunch, Afternoon Tea, and Dinner shifts operate efficiently and profitably whist maintaining excellent food service standards. You will manage the workflow of the F&B team members by assigning tasks, supporting staff, monitoring results, and reporting to department managers. 

The F & B Supervisor will contribute to the efficiency of the F&B department by reviewing and improving processes. The key focus being maintaining excellent customer service and care whilst managing health and safety within the workplace.

As a supervisor you will assist both the Deputy F&B Manager and the F&B Operations Manager in ensuring all F&B Team Members are trained against the department procedures and are competent to deliver consistent standards and customer service.

Contract & Hours of Work

Salary: up to £11.42 per hour depending on experience, 

Hours: 45 hours including weekends and bank holiday working.

Please note, we are a 7-day a week operation in the peak periods. Some shifts will include, split shifts, weekends, and some public / bank holidays on a rota basis.

Job responsibilities

• Ensuring Quality standards are upheld, engaging with customers, and serving food and drinks in line with the 8 steps of service.
• Ensure the Mulberry Restaurant & Bar and Pavilion F&B areas are prepared, clean and fully set for service as detailed by the procedure.
• Support the F&B Team members by clearing tables as necessary.
• Assist with the setup of the function rooms, bar & restaurant for events as required.
• Hold up to date knowledge of Menus and any special events within the establishment.
• Liaise with Deputy F&B Manager to plan workloads and allocate tasks.
• Monitoring employees to ensure they are punctual and adhere to the company’s uniform standards.
• Coordinating the F&B team members and the operation of the Mulberry Restaurant & Bar and Pavilion during scheduled shifts.
• Together with the Deputy F&B Manager, monitor and manage stock bar stock to meet business requirements.
• Ensure all cash handling procedures are carried out at the start, during and at end of shift, monies are correct, securely stored, and cash handling record sheets completed.

Requirements

• Previous experience within a Food & Beverage setting 
• Previous experience of leading a team is desirable.
• Food Hygiene Certificate Level 2
• Computer literate with proficiency in Microsoft Office.

Personal attributes

• Flexible Schedule, for Working hours.
• Excellent Customer Service
• Enthusiastic and energetic team player
• Strong Work Ethic
• Good Timekeeping Skills
• Fast thinking
• Polite and well-mannered with good communication skills.
• Works well in a fast -paced environment.  
• Ability to lead a team.
• Full valid Driving Licence for UK (Desirable)

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Job Purpose

As Reception Manager, you will be responsible for the efficient and effective performance of the reception, guest services and customer services at Heacham Manor Hotel. Whilst pro-actively performing your duties you will be responsible for ensuring guests receive an excellent quality of service, consistency in handling customers’ requests and effective management of the reception team. You will be responsible for ensuring the look and feel of the Hotels communal areas provide a warm and friendly welcome and meet company standards and policies. You will also be responsible for ensuring that shifts operate efficiently and profitably, the key focus being delivering excellent customer service and care whilst managing health and safety within the workplace.

You will be responsible for driving the business forwards by increasing customer satisfaction and helping build up repeat custom. You will have up to date working knowledge of the hotel facilities and room types and always optimise the guests stay through room allocation. As a manager at the hotel, you will be responsible for undertaking duty managers tasks. 

Contract & Hours of Work

Salary: up to 27,540 per annum depending on experience 

Permanent contract, 42 hours per week (average yearly), including weekends and bank holiday working.

Please note, we are a 7-day a week operation in the peak periods. Some shifts will include, split shifts, weekends, and some public / bank holidays on a rota basis.

Job responsibilities

• Ensure that all guests are welcomed and receive an outstanding level of customer service and all reception team members are consistently trained to deliver customer service in line with company procedures. Reception Manager has overall responsibility for ensuring the reception team always provide excellent customer service.
• On a periodic basis you will complete room reviews to ensure quality standards are being met, raising issues as required with the necessary departments to resolve.
• Ensure that departures are prepared for so that the customers last contact with our hotel and team members is warm and friendly and an excellent last memory.
• Manage any face-to-face customer query or complaint, handling them in an efficient and timely manner to ensure that the customers satisfaction is restored. Maintain accurate records and open communication on complaints with the Senior Management Team
• Write rotas to ensure that all shifts are fully staffed; costs, wages and absences are managed within Budgets and company policies, whilst adhering to the needs of the business. Ensure payroll for the team is reconciled as per Company Policy
• Work within departmental budgets to ensure maximum profit, monitor revenue and costs daily to ensure targets are met and managed. Placing and managing orders of supplies for the department.
• Ensure all cash handling procedures are carried out at the start and end of shift, monies are correct and securely stored and all cash handling record sheets are completed and filed correctly.
• Line management responsibility for the Reception team, recruit, manage and appraise direct reports dealing with any performance issues in line with HR policies and procedures. 
• To oversee and ensure the completion of all Reception administration in line with company and department policies. This would include, but is not limited to, pre-arrival checks completed, bookings confirmed, and deposits taken.

Requirements

• Teamwork skills and the ability to act as the public face of the business
• Managerial or Supervisory Experience or previous experience in a similar level role
• Hospitality / Family business background (Desirable)
• Attention to detail, organised and have a passion for providing exceptional service
• Computer literate with proficiency in Microsoft Office.
• Full valid Driving Licence for UK
• Flexible Schedule, for Working hours
• Excellent Customer Service

Personal attributes

• Enthusiastic and Energetic Team Player
• Excellent leadership, communication, and people skills
• Ability to multi-task and remain calm whilst under pressure
• Strong Work Ethic 
• Good Timekeeping Skills 
• Fast thinking 
• Ability to lead a team

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